Ordering Guidelines

• A minimum of 15 pax per type of Bento Meal is required.

• For bulk orders of 100 pax and above, please place your order at least 5–7 days in advance.

• For orders of 500 pax and above, a minimum of 1 week lead time is required.

• Orders below the minimum quantity may be subject to additional charges.

• Rush orders may incur additional fees depending on kitchen availability and lead time.

• Orders must be placed at least 7 days in advance to secure your preferred schedule and menu.

• Menu selections must be finalized 5 days before the event.

• Final head count must be confirmed 5 days before the event.

• Changes after confirmation will not be accommodated and will be considered rush orders, subject to additional fees.

• Any increase in quantity is considered a rush order and is subject to availability and added cost.

• Any reduction in head count after confirmation will not reduce the final balance.

• Full payment is required to confirm orders, unless otherwise stated.

• For orders ₱10,000 and above: 50% down payment to confirm booking.

• Full payment at least 2 days before the event date.

• No payment, no release of orders

• Accepted payment methods:

  • GCash

  • Bank Transfer (BPI)

• Prices are subject to change without prior notice until down payment is received.

• 7 days or more before the event

  • Down payment will be retained; no additional charges will be incurred.

  • If the client requests cancellation within 24 hours of placing the order and the event is at least 7 days away, a full refund may be granted, provided no ingredients have been purchased and no preparations have started.

• Less than 7 days before the event

  • Full payment is required; no refunds will be issued.

  • On-the-spot changes are not guaranteed and may result in additional fees depending on availability and operational capacity.

• Postponements

  • Requests must be made at least 5 days before the event and are subject to availability.

  • Late postponement requests will be reviewed case-by-case, but refunds are not guaranteed.

• Cancellations by Us or Force Majeure

  • In the rare event we are unable to fulfill your order or if mutually canceled due to unavoidable circumstances (e.g., extreme weather, emergency closures), a full or partial refund will be discussed and processed accordingly.

On-the-spot or last-minute changes are not guaranteed and may incur additional charges.

• All orders are for client pickup

• Courier booking is c/o the client (Grab / Lalamove / others)

• Once orders are released to the courier:

  • Audric’s Home Kitchen is not liable for delays, damages, loss, or mishandling

  • We ensure all orders are securely packed

  • Photo/video documentation of the order and courier may be provided upon release

  • Delivery fees, if applicable, are shouldered by the client.

• Courier Vehicle Guidelines

  • To ensure safe transport, please book the appropriate vehicle:

    • Motorcycle:

      • Up to 4 family trays

      • Up to 25 packed/bento meals

    • Sedan:

      • Bulk bake orders 20 items and above

      • 6–15 family trays

      • 16–100 packed/bento meals

    • Van:

      • 16 trays and above

      • 101 packed/bento meals and above

• Refrigerated or frozen transport may be requested for deliveries 55 km and beyond, subject to availability.

• Food is freshly prepared and assembled approximately 30 minutes before pickup

• We do not guarantee food temperature due to travel time

• Food should be consumed within 2–3 hours

• If not consumed immediately:

  • Refrigerate promptly

  • Reheat using an oven when possible

  • Transfer to microwave-safe containers if using a microwave

• Delayed pickup increases spoilage risk, especially for cream-based dishes.

• Audric’s Home Kitchen is not liable for spoilage once food is released.

• All food is freshly prepared and handled in accordance with food safety standards.

• We are committed to delivering your orders in the agreed quantity, quality, and schedule.

• Last-minute changes are not allowed.

• On-the-spot requests may incur additional charges or may not be accommodated at all.

• Once your final head count and menu are confirmed, they are considered locked.

• Please review your order details carefully before finalizing to avoid any issues or misunderstandings.

• Audric’s Home Kitchen is not liable for delays or non-fulfillment due to circumstances beyond our control, including but not limited to:

  • Extreme weather

  • Transportation disruptions

  • Government restrictions

  • Emergency closures

• Once menu, quantity, and head count are confirmed, they are considered final and locked.

• Please review all details carefully before confirmation to avoid misunderstandings.